Department statistics

Audit: for a review of new patient outcomes, presented as a poster at the BSR Annual Meeting in April 2008, click here

Patient satisfaction (2009)

: A 10 question survey was given to a total of 156 patients attending the department in July 2009

How good is the doctor or specialist nurse at:

Greeting you by name

Telling you everything

Treating you as an equal/not talking down to you

Letting you tell your story

Showing interest in you as a patient

Explaining your physical condition

Discussing treatment options

Encouraging you to ask questions

Explaining what you need to know about your problem

Using words that you understand

pt satis graph 0709

Attendance figures from 1st April to 31st March

2000-2001		Attended	DNA	Cancelled by patient	Cancelled by hospital
Dr Bamji	New	685	87	9	0
	Follow-up	2214	400	70	0
	Total	2899	487	79	0
Dr Cheung	New	764	108	26	0
	Follow-up	1061	192	24	0
	Total	1825	300	50	0

2001-2
Dr Bamji	New	656	71	12	0
	Follow-up	2490	244	64	0
	Total	3146	315	76	0
Dr Cheung	New	734	97	21	0
	Follow-up	1161	145	39	0
	Total	1895	242	60	0

2002-3
Dr Bamji	New	584	70	20	1
	Follow-up	2662	285	73	37
	Total	3246	355	93	38
Dr Cheung	New	734	91	5	3
	Follow-up	1226	155	25	5
	Total	1960	246	30	8

2003-4
Dr Bamji	New	522	48	5	4
	Follow-up	2695	252	75	20
	Total	3217	300	80	24
Dr Cheung	New	722	103	12	14
	Follow-up	1311	165	41	16
	Total	2033	268	53	30

2004-5
Dr Bamji	New	543	35	14	0
	Follow-up	2836	279	69	32
	Total	3379	314	83	32
Dr Cheung	New	777	58	11	6
	Follow-up	1260	177	55	10
	Total	2037	235	66	16

2005-6
Dr Bamji	New	754
	Follow-up	2545
	Total	3299
Dr Cheung	New
	Follow-up
	Total	1721

2006-7
Dr Bamji	New	593
	Follow-up	3051
	Total	3644
Dr Cheung	New	519
	Follow-up	1558
	Total	2077

2007-8
Dr Bamji	New	634
	Follow-up	3292
	Total	3926
Dr Cheung	New	569
	Follow-up	1700
	Total	2269

2008-9
Dr Bamji	New	562
	Follow-up	3082
	Total	3644
Dr Cheung	New	590
	Follow-up	1584
	Total	2174

Back pain triage service: Audit

This was conducted by the service lead, Elaine Willett, and may be accessed here